Frequently Asked Questions

 

Do you have a retail showroom?

Manoir is an online range specialising in ranges you will not easily find in stores. Without the restrictions and expense of a retail showroom, we can pass on the best savings possible on a large range of items for the home and garden. All offering you the convenience of shopping from the comfort of your computer!

 

What happens if an item is out of stock?

Some of our stock is sourced directly from the supplier and requires a stock check. As we source stock from many places, our supplier’s stock levels change daily and we are not always aware of these changes. If an item is out of stock you will offered alternative suggestions, item placed on back order or a full refund.

 

How much is freight & what is involved?

For all freight related questions, please see our current freight policy.

 

How does delivery work?

See FREIGHT page. 

 

When will I receive my order?

For Metro VIC and NSW allow for approximately 21 days depending on your location. Deliveries to SA. WA, NT & TAS we allow for approximately 3-4 weeks.

 

Does the cost include GST?

Prices displayed are in AUD and include GST.

 

Do you ship Internationally?

Not at this stage.

 

Do I have to buy through the online checkout?

Orders and payments can be taken over the phone or through our secure checkout system. All orders via phone must be confirmed via email. Orders will be confirmed by us via email within 48 hours.

 

Can I make changes to my order?

Should you need to adjust your order in any way please call us immediately you have placed it. Once your order has been placed with our supplier changes are not possible.  It is your responsibility to ensure furniture fits. We suggest you measure space carefully and ensure the furniture can be placed (check access, stairs, doorways etc).

 

Does any of the furniture require assembly?

Yes, some of our items require assembly. We endeavour to specify in our listings. If unsure, please ask before purchase. We do not offer this service.

 

How do I pay for my Goods?

Our preferred method of payment is via Paypal. You do not need a PayPal account to use PayPal but it is an extremely secure payment method where nobody has access to your credit/debit card information. We also accept direct deposit (please email us for banking details).

 

Can I just pay a deposit?

We require full payment before proceeding with orders. Items out of stock with suppliers require a 50% deposit and payment due before shipping to you.

 

When is my balance due if I have made a part payment?

Dellivery will not be organised until payment is made.

 

What if I wish to cancel my order?

Unfortunately we are unable to cancel your order based on ‘change of heart" once the order has been processed with our supplier. Should you have any concerns please contact us as soon as possible and we will try to assist.

 

What do I do if my furniture arrives damaged?

Please see FREIGHT page. 

 

Do you provide a warranty?

Please contact us for details as each item may have different warranty terms. You must cover the cost of returning/and organise the return of the item to us for a warranty claim.

 

What do I do if I have a complaint with an online order?

We will do our absolute best to deal with all complaints as our customers are paramount. Please email us with any concerns.

 

What are your customer service hours?

Customer service hours are 9.00am-5:00pm, Monday to Friday. Please email us or call 0413 734 353.

 

What is Manoir's PRICING POLICY?

All prices quoted include GST but not freight costs. Prices are subject to change without notice. There is no minimum order except on some chairs (see listings).

 

Are prices quoted with FREIGHT included?

Freight is charged in addition to item price. MANOIR will attempt to provide the best rate, combined with the best service, for deliveries to our customers.  Items small enough will be posted using Australia Post standard mail.